What is the Association's annual budget, where do we spend our money, and why is the Board asking for a $150 increase in annual assessment for 2023? Please review the document below.
A Special meeting of the Board and Members will be held on January 5th at 6:30 at the Owl Restaurant to vote to approve a special assessment of $300 to pay for the community improvement project referenced above. You should have received a proxy to vote in the mail. If you did not receive this material, or have misplaced it, please contact Jamie Gould at 440-915-7235.
The Military gate has a new transponder reader. Changes in technology may create compatibility issues between the reader and previously installed transponders. This could cause issues for some residents, depending on which generation of transponders they have on their cars. We appreciate your patience as we work through this with our gate vendor.
If you are having trouble with your transponders, or your walk gate fobs (which also has been recently replaced), please contact Aaron Hallyburton at email@example.com for more information.
Please contact Aaron Hallyburton at firstname.lastname@example.org if you are still having trouble with gate access. Gate transponders are now available at the West Gate, Monday through Friday from 7:00AM until 3:00PM. Payment ($25 with proof of residence; $50 for guests) must be in the form of a check or money order, made out to "CCPOA". Please bring the vehicle requiring the transponder with you to the West Gate. Proof of residence must also be provided.
Thank you for your participation in the Annual Member Meeting.
The vote results are:
Aaron Hallyburton - 121
Don Neubaum - 103
Kelly Chiarella - 99
Brad Anyzeski - 91
John Schneider - 76
Robert Vasquez - 74
Cypress Creek Board of Directors
We are pleased to announce that Kat O'Conner has taken over as the main contact for Cypress Creek management responsibilities. Kat and team can be reached at 561.983.6000 and email@example.com
The Board of Directors is pleased to announce SafeHouse Systems as our new vendor to provide access control for Cypress Creek. This software system is used at the entry gates to authenticate each of your vehicle transponders and to enable the entry of any guests you have preauthorized to visit your home. SafeHouse, an industry leader in providing these access systems, was chosen to replace the existing, but outdated ABDI system that was purchased many years ago.
This new, lower cost solution for our community will not only make it easier for residents to update their guest information, but will also make visitor check-in a quicker, more efficient process at the gate house.
We thank you in advance for your patience during the rollout of the new system. Based on the feedback we have received from those that have begun to use Safehouse, the system is reliable, convenient, and easy to use.
In July 2021, the Board mailed each resident a request to provide the Board and SafeHouse a working email address for each property. This letter warned residents that failure to provide the Board and Safehouse with a working email might delay your ability to utilize the features of the SafeHouse system. A working email address was necessary to be able to send each resident their SafeHouse-generated USER ID and PASSWORD. For security reasons, the Board and SafeHouse could not send USER IDs and PASSWORDs to residents using snail mail.
In order to make the transition as smooth as possible, SafeHouse asked that the initial rollout be confined to those 200-some residents that provided the Association with a working email. Now that the majority of these residents have had time to register their devices, and begin using the SafeHouse system, Tallfield and SafeHouse can now more easily and effecgively provide customer service to the remaining 200-some residents, each of which will require personalized attention in order to convey to them their USER ID and PASSWORD in a secure manner.
For those of you that have provided the Board with email authorization, you should have received several emails from the CCPOA and SafeHouse including your USER ID and PASSWORD, as well as links/instructions on how to access the SafeHouse apps. For iPhone users, the “WebGuest” app can be downloaded from the Apple app store; the “Web Guest” application can also be downloaded at Google Play. Please check your junk mail folder; these emails should have been sent in late November-early December 2021. Guest lists can also be created/edit via a website at https://cypresscreek.webguest.us(you must provide your USER ID and PASSWORD in order to access the WebGuest features).
For those of you that have NOT provided the Board with email authorization, the Board and Safehouse have no way to safely send your USER ID and PASSWORD in a secure manner. As a result, you will need to contact Suzanne Blake at Tallfield Management (561-983-6000 ext. 201; firstname.lastname@example.org) to get that information. Once you receive your account information, you will be able to access the system, set up your preferences, and create/modify your guest lists, etc.
Please do not direct your questions about how to use the app to the guards. They are not trained on how to use the property owners' app.
FREQUENTLY ASKED QUESTIONS
1) WHY AM I NOT RECEIVING NOTIFICATIONS FROM THE GATE HOUSE WHEN GUESTS OR VENDORS ARRIVE.
It is possible that your phone number/contact/guest list data from the prior system (ABDI) may not have correctly transferred to the SafeHouse system as the systems are not fully compatible. Please verify your contact information, settings, and guest lists, etc. in the SafeHouse app or on the SafeHouse website.
Your notification and guest list might not be set up to receive notifications. Please check your vendor/guest lists and your notification settings in the WebGuest app (under Vaca alert/sms #).
Vendors may make multiple stops in the Association (e.g., your pool cleaner might have 4 clients, or your DoorDash driver might be making 3 dinner deliveries). Please remember that only the first stop will receive an alert from Safehouse. If, for example, DoorDash shows up at your door unannounced, then you might be the 2nd or 3rd stop in that driver’s route in the CCPOA.
The internet at the Gate House or the SafeHouse server might be temporarily down. To be fully functional, these systems must be online.
Human error. Please remember that the primary duties of the Gate House attendants are to: 1) verify approved vendors/guests and 2) deny unapproved/inappropriate guests/vendors. Even when vendors/guests are verified, the gate house attendant may have merely failed to press/click the proper keys/buttons to send a verification alert. Failure to receive a notification does not necessarily mean the vendor/guest was not verified.
2) THE APP OR WEBSITE IS ASKING ME FOR MY USER ID AND PASSWARD. WHERE DO I GET THIS INFORMATION?
Please contact Suzanne Blake at Tallfield Management (561-983-6000 ext. 201; email@example.com) to get that information. Once you receive your account information, you will be able to access the system, set up your preferences, and create/modify your guest lists, etc.
3) HOW DO I ACCESS THE SAFEHOUSE SYSTEM?
For iPhone users, the “WebGuest” app can be downloaded from the Apple app store.
For Google phone users, the “Web Guest” application can also be downloaded from the Google Play store..
Guest lists can also be created/edit via a website at https://cypresscreek.webguest.us
In each case, you must provide your USER ID and PASSWORD in order to access the WebGuest features.
4) I CAN'T FIGURE OUT HOW TO USE THE SAFEHOUSE WEBGUEST APP. HOW DO I GET HELP?
Below is a link to a number of videos on how to use your WebGuest application, including how to download the app, register your device, login to your account, add one time and/or permanent guests/vendors, and turn on/off email/SMS notifications, and more.
SafeHouse can be reached directly at:
5) DELIVERY PEOPLE ARE NOT FOLLOWING THE DIRECTIONS I HAVE PROVIDED IN MY SAFEHOUSE ACCOUNT.
The Gate House attendants are not responsible for providing these directions. These directions should be provided directly to the delivery company and driver during your ordering process.
6) WHY ARE VENDORS OR PEOPLE I DON'T KNOW SHOWING UP MY AT DOOR
Of course, it could be human error on the part of the Gate House attendants, but it could be that these vendors had legitimate business at another residence, entered the Association, and are now using the opportunity to visit other properties. Soliciting is not allowed in the Association. Please contact the property manager should such activity occur.
7) I CALLED THE GATE HOUSE TO APPROVE A GUEST/VENDOR NOT ON MY APPROVED SAFEHOUSE, AND THEY STILL CALLED ME TO VERIFY THEIR ENTRY ANYWAY.
Sometimes, this is the Gate House attendant's error. The Gate House attendants are trained to use the SafeHouse system for verification. They may have ignored or forgotten your request, or have more special requests than they can easily handle. It could also be that the Gate Attendant wrote down "ACME Plumbing" from your phone call and the driver merely told the Attendant they were "John Smith" or vice versa. Also, if you call the Gate House, your guest list is only updated on a temporary, one-day basis. If the temporarily approved person returns a second day, their approval for the previous day will expire, and the guards will call you to approve them.
The SafeHouse is intended to be used to avoid these circumstances and it will work best when all parties use the system for its designed purposes. One-time, as well as permanent guests/vendors, can be pre-approved within the SafeHouse system, avoiding your need to call the Gate House with these approvals. Approvals can also be made over a specified length of time (e.g., you can allow a guest to enter for a specific internal of time). Otherwise, these temporary approvals are only good for a single day.
8) I DON'T HAVE A COMPUTER OR SMARTPHONE OR I DON'T WANT TO USE THOSE APPS.
Please contact Suzanne Blake at Tallfield Management (561-983-6000 ext. 201; firstname.lastname@example.org) who can help you set up your SafeHouse profile accordingly.
Everyone knows that trash is not good for our waterways, but many people unwittingly contribute to water pollution because they do not understand that “natural” trash like leaves, grass clippings, and pet waste can become pollutants when they enter the water. Additionally, storm drains are part of the local flood control system helping to move stormwater away from homes and businesses.
Click on the link below to learn about the Adopt A Storm Drain Program recommended by the Lake Worth Drainage District.
John Quatrini, President
Cameron Hoffman, Vice-President
Jamie Gould, Secretary
Don Neubaum, Treasurer
Kelly Chiarella, Director
Aaron Hallyburton, Director
Brad Anyzeski, Director
The next ARC meeting will be held on January 9that 6:00pm at The Owl Country Grill, 4953 La Chalet Blvd.
The next meeting of the Board of Directors will be held on January 18th at 6:30pm at The Owl Country Grill, 4953 La Chalet Blvd.
CYPRESS CREEK CONTACT INFORMATION
Property Manager - Tallfield Management
Kat O'Conner - email@example.com
Daisy Vazquez - firstname.lastname@example.org or 561-983-6000, Ext 205.
Suzanne Blake - email@example.com or 561-983-6000, Ext 201.
Cypress Creek POA - CypressCreekPOA@gmail.com
ARC (Architectural Review) - firstname.lastname@example.org
You can also mail your ARC application to:
12765 Forest Hill Blvd.
Wellington, FL 33414
Gate Transponders - West Gate Guardhouse, (561)375-9896 - 7:00AM - 3:00PM Monday through Friday.
Guard Gate – East (561)375-9176
Guard Gate – West (561)375-9896
Resident Gate Auto System - (561)736-3948 (4 digit PIN number required)
Guard Gate Access Website - www.gateaccess.net the applicable community code is “CC”
PBSO Non-emergency - (561)688-3000
PBSO/Fire/EMS Emergency 911
LOCAL SERVICE PROVIDERS
Water/Sewer – City of Boynton Beach - (561)742-6000
FPL (Electrical Power) - (561)697-8000
Solid Waste Authority (SWA) - (561)697-2700
Pick up days:
Wednesday – Garbage/Recycling
Saturday – Garbage/Bulk/Yard Waste
ATT Uverse - (800)288-2020
Comcast - (800)Xfinity
DirecTV - (800)DirecTV
DISH - (800)333-DISH
Webmaster - Don Neubaum
Copyright © 2019 Cypress Creek Property Owners' Association - All Rights Reserved.